Please read these terms carefully before submitting any service request on ALLFIX Services Xpress. By checking the mandatory checkbox on our service request form, you formally agree to be bound by these Client Terms (Version v1.0).
01. ALLFIX Platform Role & Facilitation
ALLFIX Services Xpress ("ALLFIX", "we", "us", or "our") operates strictly as a service coordination, matching, and lead-facilitation platform. Our core function is to connect customers ("Clients", "you") with independent, third-party registered service professionals and artisans ("Vendors").
Facilitation Boundary: ALLFIX facilitates the initial connection between you and the vendor. ALLFIX is not automatically the direct service provider or employer of the independent artisans, contractors, mechanics, or technicians introduced to you. Contracts for the physical execution of work are formed directly between you and the assigned independent Vendor, coordinated within ALLFIX quality standards.
02. Customer Obligation to Provide Accurate Information
To enable reliable matching and avoid unnecessary mobilization delays, the customer must provide accurate, truthful, and complete information when submitting a service request. This includes, but is not limited to:
- Your legal name and authentic phone numbers (including active WhatsApp lines).
- Precise geographical location, street address, and identifiable landmarks.
- Accurate description of the fault, symptoms, property dimensions, or vehicular issues.
- Specific site constraints (e.g. gated community access protocols, restricted power hours).
03. Vendor Verification & Limitation of Guarantees
ALLFIX makes reasonable, professional, and commercially standard efforts to verify vendors prior to matching. Our onboarding review includes verification of government identity documents, telephone records, past trade experience, and peer references.
While ALLFIX enforces strict vetting, ALLFIX does not warrant or guarantee the perfection, specific performance, pricing, ultimate availability, or commercial outcome of services rendered by independent third-party vendors. Technical failures resulting from pre-existing structural defects, hidden electrical hazards, or sub-standard materials previously installed are the responsibility of the vendor and client to assess upon inspection.
04. Final Pricing & Inspection-Based Quotations
Technical services (such as automotive repairs, internal plumbing, air conditioning troubleshooting, or structural masonry) frequently require physical diagnostic inspection before an exact bill of materials or labor estimate can be generated.
- Any preliminary estimates communicated via the ALLFIX platform are purely indicative and non-binding.
- Final pricing and quotes come directly from the assigned vendor and depend strictly on physical on-site inspection.
- You have the right to approve or decline the on-site quotation before work commences. Where diagnostic mobilization fees apply, you will be informed upfront.
05. Multi-Channel Customer Communications
By submitting a service request, you explicitly authorize ALLFIX and its matched vendors to contact you regarding your request via:
- Voice phone calls for urgent dispatch and arrival coordination.
- WhatsApp messages and media sharing (for photos of faults, parts receipts, or location pins).
- SMS notifications and automated status updates.
- Email communications for booking confirmations and formal receipts.
06. Customer Provision of Reasonable Site Access
The customer is required to provide reasonable, safe, and unobstructed access to the premises, property, vehicle, or equipment at the agreed inspection or service time. If access requires estate gate clearance codes or building security passes, the client is responsible for procuring permissions prior to vendor arrival.
07. Payment Processing Guidelines
Direct Payment Model: Unless specifically stated otherwise by ALLFIX in writing for specialized enterprise accounts or verified escrow purchases, ALLFIX currently does not process customer service payments directly.
Payment for completed labor and procured spare parts is settled directly between the customer and the vendor according to the quote agreed upon before commencement, unless an explicit ALLFIX Pay escrow link is provided.
08. Valuables & Sensitive Items Safeguarding
The safety and custody of your personal property is of paramount importance. Customers must:
- Secure, lock away, or remove all high-value items, cash, jewelry, confidential documentation, and sensitive gadgets from the immediate work area before technicians arrive.
- Inform ALLFIX and the vendor supervisor in advance if work will take place in areas containing sensitive items.
- Ensure a designated adult representative is physically present throughout the duration of the service delivery.
09. Platform Non-Bypass & Direct Engagement Restriction
Customers agree not to bypass ALLFIX by directly soliciting, employing, or engaging vendors introduced through the ALLFIX platform for subsequent or parallel projects without informing ALLFIX.
Bypassing ALLFIX removes all platform mediation protections, quality review records, and customer security tracking. Engaging vendors outside the system violates platform trust and may result in immediate account blacklisting.
10. Complaints & Dispute Mediation Desk
If you encounter any difficulty, dissatisfaction with quality, billing disagreement, or misconduct by a matched vendor:
- You must report the complaint immediately to ALLFIX via support@allfixxpress.ng or our dispute hotline.
- Do not allow work to proceed until the dispute desk has reviewed the matter.
- ALLFIX will intervene as an objective coordinator to facilitate fair resolution, re-inspection, or vendor remediation.
11. Category-Specific Supplementary Terms
Additional terms may apply depending on the specific trade category requested (e.g. towing regulations for automotive breakdown, manufacturer warranty requirements on replacement compressors for refrigeration, or safety certifications for high-voltage solar electrical installations). These supplementary terms will be communicated prior to dispatch.
Have questions about our Client Terms?
Our legal compliance and operations desk is ready to clarify any inquiries.
Contact Legal & Compliance